At The Experiience, we strive to deliver high-quality web and digital marketing services. However, we understand that circumstances may arise where you may need to cancel your subscription. This Cancellation and Refund Policy outlines the conditions under which you may cancel your subscription and request a refund.
How to Cancel: You can cancel your subscription to The Experiience’s services at any time by accessing your account settings or by contacting our customer support team at 9061626000.
Effective Date of Cancellation: Upon cancellation, your subscription will remain active until the end of the current billing cycle. After this period, your account will be downgraded to a free or inactive plan, and you will no longer be charged.
Access to Data: After cancellation, you will have limited access to your account to download or retrieve any data you need. This access will be available for 2 days. After this period, we reserve the right to delete your data in accordance with our data retention policies.
No Refunds on Monthly Subscriptions: The Experiience does not offer refunds for monthly subscriptions. Once a payment has been processed for a monthly subscription, it is non-refundable. You will retain access to the service until the end of the billing period.
Annual Subscriptions: If you have purchased an annual subscription and choose to cancel within the first 10 days, you may be eligible for a prorated refund. The refund will be calculated based on the remaining time left in your subscription after deducting the cost of the months used. After 10 days, no refunds will be issued for annual subscriptions.
Special Circumstances: In exceptional cases, such as billing errors or unforeseen situations, you may contact our support team to request a review of your case. Refunds in these cases are at the sole discretion of The Experiience.
To request a refund, please contact our customer support team at 9061626000 with the following details:
Our team will review your request and respond within 2 business days.
We may update this Cancellation and Refund Policy periodically. Any changes will be posted on our website, and we will notify you by email or WhatsApp. Your continued use of the service after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us:
Email: info@the-experiience.in
Phone: 9061626000
Website: www.the-experiience.in
7th Floor, National Pearl Star Building, Edappally,
Kochi -682024
Mob: 91 - 9061626000
Email: info@the-experiience.com